<p style="font-weight: 400;"><span style="font-size: 8pt;"><strong>Hybrid Customer Service Advisor | Huddersfield | Salary: £26,000 + Benefits</strong></span></p><p style="font-weight: 400;"><span style="font-size: 8pt;">Our client is a successful brand who has a unique opportunity to join their team within customer services. If you're ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you!</span><br /><br /><span style="font-size: 8pt;"><strong>Responsibilities for a Customer Service Advisor (but not limited to)</strong></span></p><ul><li style="font-weight: 400;"><span style="font-size: 8pt;">Provide exceptional online support for our existing customers, or potential customers by resolving any issues and improving the overall customer journey.</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">Process returns and exchanges within SLA.</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">Respond to queries on a number of channels, including email and social media, whilst meeting our high standard of service within a fast-paced working environment.</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">Give weekly feedback to the team, reporting to the Customer Service Manager, raising any recurring issues so that they can be escalated accordingly.</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">Communicate with other departments for a prompt resolution of customer queries.</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">The candidate will be required to help in any other areas of the business as and when necessary.</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">Fraud checking of orders, dealing with risk orders in a timely manner.</span></li></ul><p style="font-weight: 400;"><span style="font-size: 8pt;"> <strong>Customer Service Advisor Benefits:</strong></span></p><ul><li style="font-weight: 400;"><span style="font-size: 8pt;">Hybrid working</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">Free on-site parking</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">Casual dress</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">Positive work environment</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">Paid 1 hour lunch break</span></li></ul><p style="font-weight: 400;"><span style="font-size: 8pt;"><strong>Hours of Work: </strong>Full Time, Permanent -  40 hours a week <strong><span style="text-decoration: underline;">with weekend availability</span></strong></span></p><p style="font-weight: 400;"><span style="font-size: 8pt;"><strong>Customer Service Advisor Requirements:</strong></span></p><ul><li style="font-weight: 400;"><span style="font-size: 8pt;">Customer service: 1-2 years (required)</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">The ability to be adaptive and responsive to change</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">High attention to detail</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">Computer literate with knowledge of social media messaging</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">Excellent communication skills with literacy skills to a very high standard</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">Ability to provide good judgement, even in pressurised situations</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">Experience of working in an e-commerce environment would be a huge advantage</span></li><li style="font-weight: 400;"><span style="font-size: 8pt;">Experience of working on SaaS platforms such as Shopify and Gorgias is desired</span><br /><br /></li></ul><p style="font-weight: 400;"><span style="font-size: 8pt;"><strong>Ready to take on the exciting adventure of being a Customer Service Advisor? If you're confident you've got what it takes, don't hesitate apply now!</strong></span></p><p style="font-weight: 400;"><span style="font-size: 8pt;"><strong>BBBH31448</strong></span></p>