<h2>About the role</h2><p>The IS Analyst for Telecoms &amp; Networks works within in the Workplace team within the Booker IT Department, and is responsible for delivering effective, secure and efficient systems in Telecoms and Networks to help improve customer happiness and cash profit.</p><p>The role is primarily responsible for helping to deliver the corporate telephone system to Stores, Distribution Centres and Offices in various locations throughout the UK. There will also be a requirement to provide network support for systems and users based in Equity House, Booker’s Support Centre office.</p><p>Due to the nature of the role, and systems supported, it may on occasion be vital to work outside of normal business hours. In addition to this, the successful candidate will be part of an out of hours customer concern process, and be encouraged to support the business as required should any incidents arise.</p><h2>Main Responsibilities</h2><ul><li>Desire to learn / supply / drive progress.</li><li>Quality in building positive relationships with business partners.</li><li>Good technical trouble shooting and analytical skills</li><li>Ability to prioritise activities and coordinate own work schedule where applicable</li><li>Good written and verbal communication skills, being able to communicate reliably and efficiently with colleagues, customers and suppliers</li><li>Ability to adapt quickly to change</li><li>Valid Full UK Driving Licence</li></ul><h2>You will need</h2><ul><li>Good understanding of VOIP telephone systems</li><li>Knowledge of network connectivity methods</li><li>Knowledge of wholesale industry business processes useful, not crucial</li><li>Technical project management skills</li><li>Service leadership skills</li><li>Consistent delivery of results</li><li>Ability to solve, test, repair and service technical equipment</li></ul><h2>What's in it for you</h2><p>At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:</p><ul><li>A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.</li><li>After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&amp;F purchases.</li><li>10% off pay monthly &amp; SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.</li><li>Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.</li><li>Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.</li><li>50% off health checks at Tesco Pharmacy.</li><li>Exclusive access to discounted RAC breakdown cover rates</li><li>An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.</li><li>After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.</li><li>Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.</li><li>Life Assurance - You are covered for death in service life cover of up to three times annual pay</li><li>Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.</li><li>A great holiday package</li></ul><p class="flex justify-end my-8"><a class="btn flex items-center bg-orange w-full md:w-1/2 md:p-5 text-left text-xl" href="https://applybookercareers.com/members/?j=23349" target="_blank">Apply now <span class="text-4xl font-light grow text-right">&gt;</span></a></p>