<p><span style="font-size: 10pt;"><strong>Assistant Manager - Westfield White City  - Salary £28,875 + 10% Bonus</strong></span><br /><br />Are you a motivated and customer-focused leader with a passion for delivering exceptional service and driving sales? Our client is a globally renowned brand known for its premium quality and innovation, is seeking an enthusiastic Retail Assistant Store Manager for the newly opening Kingston store. This is a key leadership role where you'll partner with the Store Manager to drive store performance, lead a dynamic team, and ensure customers enjoy a top-tier experience every time they visit.</p><p>As an Assistant Store Manager you'll be a role model and a brand ambassador, inspiring your team to meet and exceed targets. You'll play a pivotal role in creating an outstanding customer journey and fostering a positive, results-driven store culture.</p><h3>Key Responsibilities:</h3><ul><li>Support the Retail Store Manager in daily store operations, ensuring high standards are consistently met.</li><li>Lead, motivate, and develop the team to provide excellent customer service through effective product knowledge and strong communication skills.</li><li>Drive sales performance and work with the team to achieve and exceed KPIs.</li><li>Stay up-to-date with products, promotions, and marketing activities, and pass on this knowledge to your team.</li><li>Handle customer concerns with patience and professionalism, escalating issues when necessary.</li><li>Oversee stock control processes, including delivery management and loss prevention.</li><li>Assist in staff development through mentoring, training, and ongoing performance feedback.</li><li>Ensure operational compliance with company Health &amp; Safety, administrative, and security procedures.</li><li>Manage the store in the absence of the Retail Store Manager, ensuring smooth operations.</li><li>Maintain a clean, organised store environment, including the back office and stock room.</li><li>Contribute fresh ideas and insights to management meetings, helping to shape the store's success.</li></ul><h3>Knowledge, Skills &amp; Experience:</h3><ul><li>At least 1 year of experience in a leadership role within a premium retail environment (Assistant Store Manager, Supervisor, or Senior Sales).</li><li>Proven track record in team development, with a focus on delivering excellent customer service and exceeding sales targets.</li><li>Strong commercial awareness with the drive to meet and exceed sales goals.</li><li>Exceptional communication skills, both written and verbal, with a natural ability to lead by example.</li><li>A proactive, "can-do" attitude, with the ability to solve problems and preempt challenges.</li><li>Highly organised, able to prioritise and meet deadlines in a fast-paced environment.</li><li>Enthusiastic, self-motivated, and confident with a strong sense of professionalism.</li><li>Willingness to work flexible hours to meet the business needs.</li><li>Smart, presentable appearance with a passion for maintaining high standards.</li></ul><p>BBBH32078</p>