<p><strong>Description</strong></p><p>This role plays an integral part within the team working closely with the CRM Manager cutting across all aspects of CRM in supporting the wider Communication and Ecommerce strategy.</p><p>As a <strong>CRM Executive</strong> you will be:</p><ul> <li>Assistingin the planning and delivering of CRM and email marketing campaignsincluding coordination of communication planner</li> <li>Assistin the planning and development of push notification</li> <li>Supportingthe CRM Manager with database management including database cleanliness</li> <li>Involvementin the development of data segmentation strategies</li> <li>Managethe building, scheduling, testing and optimisation of email campaigns</li> <li>Assistin the delivery of weekly and monthly campaign performance reports</li> <li>Establishemail performance benchmarks, summarise key insights, and recommendactions to improve email performance</li> <li>Createa testing plan to improve customer engagement and produce a log of whatworks and what doesn’t</li> <li>Manageall automated communications by maintaining and reporting on currentcampaigns and continuously looking for areas to enhance</li> <li>Collaboratingwith other departments ensure the CRM strategy works well for every aspectof the business</li> <li>Workwith the CRM Assistant to ensure all day-to-day communications aredelivered on time and to a high standard</li> <li>Supporton technical integrations and wider development projects</li> <li>Embracethe value of “Defying Ordinary” by driving continued and relentlessimprovement and innovation within the CRM department</li></ul><p><strong><br></strong></p><p><strong>The Team <br><br></strong>This is a fantastic opportunity to join our Ecommerce UX &amp; Delivery team, across one of the most exciting retail businesses in the UK.</p><p><strong><br>About You<br></strong><br>You will have experience gained from a similar role and environment, with proven success in CRM, strong analytical skills with the ability to prepare, interpret and present data. Ideally you will have experience in Apps in terms of execution and what best in class looks like. </p><p>We want you to have a proven track record of delivering a CRM strategy and managing complex, personalised, segmented CRM campaigns.&nbsp;</p><p><strong><br><br>Diversity</strong> </p><p>We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are building products and services. We know that this will help us build useful and accessible things which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds.</p><p></p><p><strong>Recruitment Process</strong> </p><p>We’ll help make the interview process as transparent and stress-free as possible.</p><p>We review applications individually, and if we feel you would be a good fit, we’ll invite you for a call or Teams video for an informal chat about the role and to see if we’re a good fit for you.</p><p>We value open and honest conversations and collaboration, allowing you to learn about our work in an informal and friendly environment. We want to know about you and why you feel this is your opportunity.</p><p>Please note this is not a remote role, and we expect that you will be able to attend Head Office in a hybrid way in Greater Manchester.</p>