<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><h3 data-start="0" data-end="106">Customer Retention Specialist | Huddersfield | Hybri/ Remote</h3><h3 data-start="0" data-end="106">| £30,000 - £35,000 + Benefits</h3><p data-start="108" data-end="495">Are you passionate about fashion and customer engagement? This is your chance to be part of one of the UK's fastest-growing fashion brands, recently partnered with Harvey Nichols and Flannels! With ambitious plans to double their turnover this year, they are investing heavily in customer loyalty, retention, and digital innovation-and they need a talented specialist to take the lead.</p><p data-start="497" data-end="981">As Customer Retention Specialist, you'll be at the forefront of shaping how this exciting brand builds long-term relationships with its customers. You'll create and deliver personalised, high-impact campaigns across email, SMS, and WhatsApp, working closely with the brand and customer service teams. With a newly launched loyalty programme and cutting-edge consumer app, there's a huge opportunity to drive engagement and make a real difference in a thriving, high-energy business.</p><h3 data-start="983" data-end="1010">What You'll Be Doing:</h3><ul data-start="1011" data-end="1707"><li data-start="1011" data-end="1137"><strong data-start="1013" data-end="1036">Develop and execute</strong> creative, data-driven retention campaigns that keep customers engaged and excited about the brand.</li><li data-start="1138" data-end="1241"><strong data-start="1140" data-end="1163">Manage and optimise</strong> the global retention calendar to ensure timely and relevant communications.</li><li data-start="1242" data-end="1347"><strong data-start="1244" data-end="1272">Lead lifecycle campaigns</strong>, from onboarding new customers to re-engaging those at risk of churning.</li><li data-start="1348" data-end="1456"><strong data-start="1350" data-end="1385">Collaborate with the brand team</strong> to create compelling, on-brand content for multi-channel engagement.</li><li data-start="1457" data-end="1564"><strong data-start="1459" data-end="1485">Leverage data insights</strong> from the loyalty programme and app to refine and personalise communications.</li><li data-start="1565" data-end="1707"><strong data-start="1567" data-end="1599">Monitor campaign performance</strong>, tracking key metrics like engagement, conversion, and retention rates to continuously optimise strategy.</li></ul><h3 data-start="1709" data-end="1734">Why You'll Love It:</h3><ul data-start="1735" data-end="2414"><li data-start="1735" data-end="1906"><strong data-start="1737" data-end="1775">Be Part of a Fashion Success Story</strong> - This is a rare opportunity to join a brand in rapid growth mode, meaning plenty of career progression and exciting challenges.</li><li data-start="1907" data-end="2047"><strong data-start="1909" data-end="1929">Creative Freedom</strong> - You'll have real ownership of customer retention strategies, bringing fresh ideas to engage and excite customers.</li><li data-start="2048" data-end="2164"><strong data-start="2050" data-end="2068">Hybrid Working</strong> - Enjoy the best of both worlds with three days in the office and two days working from home.</li><li data-start="2165" data-end="2298"><strong data-start="2167" data-end="2193">A Fun, Passionate Team</strong> - Join a dynamic, collaborative environment where your ideas are valued, and innovation is encouraged.</li><li data-start="2299" data-end="2414"><strong data-start="2301" data-end="2316">Great Perks</strong> - Free parking, casual dress code, and an office culture that's as stylish as the brand itself.</li></ul><h3 data-start="2416" data-end="2445">What We're Looking For:</h3><ul data-start="2446" data-end="2995"><li data-start="2446" data-end="2578">3+ years' experience in a <strong data-start="2474" data-end="2526">customer retention, CRM, or loyalty-focused role</strong>, ideally in fashion, beauty, health, or wellness.</li><li data-start="2579" data-end="2698">Proven track record in <strong data-start="2604" data-end="2663">creating and managing multi-channel retention campaigns</strong> across email, SMS, and WhatsApp.</li><li data-start="2699" data-end="2807">Strong knowledge of <strong data-start="2721" data-end="2804">customer retention platforms, automation workflows, and segmentation strategies</strong>.</li><li data-start="2808" data-end="2903"><strong data-start="2810" data-end="2833">Data-driven mindset</strong> with a keen eye for campaign performance analysis and optimisation.</li><li data-start="2904" data-end="2995">Experience working with <strong data-start="2930" data-end="2977">app-based engagement and loyalty programmes</strong> is a huge plus!</li></ul><p data-start="2997" data-end="3151">If you're a creative, results-driven retention specialist looking to make a real impact in a brand that's going places, this is the perfect opportunity.</p><p data-start="3153" data-end="3194" data-is-last-node="" data-is-only-node=""><strong data-start="3153" data-end="3194" data-is-last-node="">Ready to join the journey? Apply now!</strong></p></dd>