Customer Service Advisor - Apprenticeship

January 17, 2025

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Merthyr Contact Centre, Merthyr Tydfil, United Kingdom

20,280

January 17, 2025

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Job description

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div>Where: Merthyr TydfilFull time: PermanentSalary: £20,280Hourly rate: £10.40</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div>The Role Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network. We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.  </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div>Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all. Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div>Wondering If You’re What We’re Looking For? We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div>Wondering What’s In It For You? Being part of the EE family brings a huge number of benefits including the below: <ul style="list-style-type:square"><li>A great starting salary of £20,280 plus incentives throughout the year</li><li>Our Smart working model which supports you to create a flexible working routine that works for you</li><li>Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year</li><li>Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work</li><li>Volunteering days, so you can give back to your local community</li><li>Optional Private Healthcare and Dental, for you and the family</li><li>A share scheme where you can invest in the company at a discounted rate</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><ul style="list-style-type:square"><li>25 days holiday with the option to buy more</li><li>Optional Pension scheme to protect your future</li><li>Critical Illness cover</li><li>Childcare vouchers</li><li>Gym membership discounts</li><li>Discounts off attractions for the family all year round</li></ul> The smaller bits like; free parking on our sites, subsided canteen, free tea and coffee, and even a concierge</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div>What Are You Waiting For?If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!</div></div></div>