<span xml:lang="en-GB" lang="en-GB" data-careersite-propertyid="description" class="rtltextaligneligible"><span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><b><span style="font-size:11.0pt"><span style="font-family:'Lato', sans-serif">Where: Cardiff&nbsp;</span></span></b></span></span></p><p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><b><span style="font-size:11.0pt"><span style="font-family:'Lato', sans-serif">Full time: Permanent</span></span></b></span></span></p><p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><b><span style="font-size:11.0pt"><span style="font-family:'Lato', sans-serif">Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives</span></span></b></span></span></p><p><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><b><span style="font-size:11.0pt"><span style="font-family:'Lato', sans-serif">Hourly Rate: £12.05</span></span></b></span></span></p><p class="paragraph" style="text-align:justify">&nbsp;</p><p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Lato', sans-serif">Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.</span></span>&nbsp;</span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Lato', sans-serif">Why not use your skills to make a difference and join our Billing Team in Cardiff. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.</span></span>&nbsp;</span></span></span></p><p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif">&nbsp;</span></span></span></p><p class="paragraph" style="text-align:justify"><span style="font-size:12.0pt"><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Lato', sans-serif">We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.</span></span>&nbsp;</span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p class="paragraph"><span style="font-size:12.0pt"><span><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><b><span style="font-family:'Lato', sans-serif"><span style="color:black">What’s in it for you?</span></span></b></span></span></span></span></p><ul style="margin-bottom:7.0px"><li class="paragraph"><span style="font-size:12.0pt"><span><span><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-family:'Lato', sans-serif"><span style="color:black">A great starting salary of  £23,504 rising to £24,064 after 9 months of being here, plus incentives and bonuses.</span></span></span></span></span></span></span></li><li class="paragraph"><span style="font-size:12.0pt"><span><span><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-family:'Lato', sans-serif"><span style="color:black">Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us</span></span></span></span></span></span></span></li><li class="paragraph"><span style="font-size:12.0pt"><span><span><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-family:'Lato', sans-serif"><span style="color:black">Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly</span></span></span></span></span></span></span></li></ul><ul style="margin-bottom:7.0px"><li class="paragraph"><span style="font-size:12.0pt"><span><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-family:'Lato', sans-serif"><span style="color:black">Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family</span></span></span></span></span></span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><ul style="margin-bottom:7.0px"><li class="paragraph"><span style="font-size:12.0pt"><span><span><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-family:'Lato', sans-serif"><span style="color:black">Huge discounts of EE &amp; BT products including your Mobile and Broadband – saving you hundreds of pounds every year</span></span></span></span></span></span></span></li><li class="paragraph"><span style="font-size:12.0pt"><span><span><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-family:'Lato', sans-serif"><span style="color:black">Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want</span></span></span></span></span></span></span></li><li class="paragraph"><span style="font-size:12.0pt"><span><span><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-family:'Lato', sans-serif"><span style="color:black">Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts</span></span></span></span></span></span></span></li><li class="paragraph"><span style="font-size:12.0pt"><span><span><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-family:'Lato', sans-serif"><span style="color:black">Volunteering days, so you can give back to your local community</span></span></span></span></span></span></span></li><li class="paragraph"><span style="font-size:12.0pt"><span><span><span style="vertical-align:baseline"><span style="font-family:'Times New Roman', serif"><span style="font-family:'Lato', sans-serif"><span style="color:black">Optional Private Healthcare and Dental, to protect you and your family</span></span></span></span></span></span></span></li></ul></div></div></div></span></span>