<p><span></span></p><p><strong><span><strong>Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service?&nbsp;</strong></span></strong><strong><span><strong>Well, look no further…&nbsp;</strong></span></strong></p><p><strong><span><strong></strong>We are currently recruiting for a Customer Service Manager to join our store team&nbsp;</span></strong><strong><span>in Ryhope, Sunderland!</span></strong></p><p><span><em>This is a full time role and being flexible with&nbsp;your&nbsp;working pattern will be essential.</em></span></p><div><span><strong>About the Role</strong></span></div><p><strong><span>As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.</span></strong></p><p><strong><span>You will also:</span></strong></p><ul><li><span>Drive your team to deliver personable, polite and prompt service in the checkout area</span></li><li><span>Act as a role model, displaying&nbsp;exceptional service to our customers</span></li><li><span>Be highly visible and approachable to customers and your colleagues</span></li><li><span>Coach&nbsp;colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area</span></li><li><span>Ensure compliance of&nbsp;company stock control procedures within the appropriate timelines</span></li><li><span>Ensure company property, cash and stock are secure at all times</span></li><li><span>Play a vital part in continuing to make our stores a fun place to work!</span></li></ul><p><strong><span><strong><strong>About You</strong></strong></span></strong></p><p><strong><span>Ideal candidates&nbsp;will be&nbsp;enthusiastic, focused &amp; driven team players with a passion for retail &amp; delivering great service!&nbsp;</span></strong></p><p><strong><span>It is essential that applicants have the following:</span></strong></p><ul><li><span>Experience of managing a small to medium sized team, in a fast-paced retail environment</span></li><li><span>Strong numerical and problem solving skills</span></li><li><span>A flexible approach and a ‘can do’ attitude</span></li><li><span>The ability to think on your feet</span></li></ul><div><span></span><p></p><div><span><strong>Why B&amp;M?</strong></span></div><div>&nbsp;</div><div><span>At B&amp;M, we’re not just any retailer. We’re one of the fastest-growing in the UK, with over 720 stores and an exciting plan for new openings in 2024. Joining us means you can be a part of an extraordinary journey. But it’s not just our rapid expansion that sets us apart; it’s our unwavering commitment to our people. Our growth is huge and is showing no signs of slowing down…and with that, the possibilities for you are endless!</span></div></div><div>&nbsp;</div><div><div><span><strong><span>What We Offer:</span></strong></span></div><div><span><strong>&nbsp;</strong></span></div><ul><li><span>Job stability and a clear path for your career progression and internal development</span></li><li><span>Amazing on the job training</span></li><li><span>10% store discount across all B&amp;M &amp; Heron Foods stores, with regular double discount events for you to enjoy!</span></li><li><span>Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more</span></li><li><span>Wellbeing support &amp; guidance through our Employee Assistance Programme</span></li><li><span>A stable &amp; permanent 40 hour contract</span></li></ul><div><strong>Ready to join the B&amp;M journey and excel your career? Our roles don’t tend to be around for long, so apply now to avoid disappointment!</strong></div><div><strong>&nbsp;</strong></div><div><span><em>B&amp;M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.</em></span></div></div>