<p><strong><span>B&amp;M Retail are currently recruiting for a Custo<span>mer Service Supervisor to join our team </span></span></strong><span><strong><span>in Brand Street, Hitchin!</span></strong></span></p><p><span><strong><span><strong><span></span></strong></span></strong><strong><span>This is a permanent, part time role working 20 hours per week,&nbsp;</span></strong></span><strong><span>and will require the flexibility to work shifts in the daytime, evenings and at weekends.</span></strong></p><div><span>We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown.</span></div><div><span>&nbsp;</span></div><div><span></span><p></p><div><p><span>As an essential retailer, our stores are fast-paced and trade 7 days a week.</span></p><div><strong><span>As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!</span></strong></div></div></div><p><strong><span>You will also:</span></strong></p><ul><li><span>Be passionate about delivering exceptional customer service</span></li><li><span>Ensure colleagues demonstrate the appropriate&nbsp;behaviours&nbsp;in the checkout area</span></li><li><span>Provide colleagues with the appropriate skills and knowledge</span></li><li><span>Be highly visible and approachable to customers and colleagues</span></li><li><span>Operate and deliver processes that ensure the store meets all legal requirements</span></li><li><span>Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability</span></li><li><span>Protect and safeguard the Company assets</span></li></ul><p><strong><span>Ideal candidates&nbsp;will be&nbsp;enthusiastic, focused &amp; driven team players with a passion for retail &amp; delivering great service!&nbsp;</span></strong><span></span></p><p><strong><span>It is essential that you have the following:</span></strong></p><ul><li><span>Experience supervising/managing a small team, in a fast paced retail environment</span></li><li><span>Strong numerical and problem solving skills</span></li><li><span>A flexible approach and a ‘can do’ attitude</span></li><li><span>The ability to think on your feet</span></li></ul><div><span></span><p></p><div><span><strong><span>At B&amp;M, we offer great benefits including discount in our stores and our colleague&nbsp;portal offers additional discount for retailers, hospitality &amp; much more! For further information, please click&nbsp;</span></strong><strong></strong><a href="https://careers.bmstores.co.uk/our-bm-benefits/"><strong>here</strong></a></span></div><div><strong>&nbsp;</strong></div><div><span><strong>Our roles don’t tend to be around for long, so apply now to avoid disappointment!</strong></span></div><div><span><strong></strong></span><strong><br></strong></div></div><p><span><em>We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.</em><br></span><span></span></p><p>&nbsp;</p>