<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><h3>DTC Account Executive | Manchester | £28,000</h3><p>Zachary Daniels are recruiting for a DTC Account Executive to join a well-established and loved omni-channel fashion retailer. This is chance to be part of an amazing business who are currently going through their most sustained period of growth with more incredible growth projected!</p><p>This position ensures account health is maintained across all Marketplaces, through regular communication internally and externally with core stakeholders. </p><h3>Key Responsibilities as DTC Account Executive:</h3><ul><li>Monitor key performance indicators (KPIs) for each drop shipment account, tracking metrics such as order fulfilment SLA's, shipping accuracy, sales tracking, and customer satisfaction. </li><li>Identify areas for improvement and work collaboratively with partners to optimise operations.</li><li>In conjunction with the daily account activity, own the Account Plan and other planning materials, and ensure they are regularly reviewed against established milestones and targets.</li><li>Ensure that agreed quality assurance and customer satisfaction procedures are fully implemented and monitored.</li><li>Understands the key accounts' strategy, issues, culture, challenges considering the impact on account management.</li><li>Maintain product ranges pricing across partners, uploaded in line with seasonal deadlines, with established pricing and full-size ranges available.</li><li>Completion of customer product matrix, Imagery &amp; samples when required.</li><li>Manage stock, work closely with the imports team on new season stock availability and seasonal promotions.</li><li>Monthly analysis &amp; management of customer take up of forward orders.</li><li>Build great relationships with key areas of the business such as Buying, Marketing, Product &amp; Digital.</li><li>Analytical thinking - ability to tackle complicated issues by evaluating information gathered, analysing future sales, future stock, and act upon your findings.</li><li>Serve as the primary point of contact for new drop shipment accounts, building and maintaining strong professional relationships. Address any concerns or enquiries promptly to the Account Manager, acting as a liaison between the company and the partner.</li><li>Close working relationships with Digital, Wholesale, Sales agents, Retail, Logistics, Finance and Customer Experience teams to deliver cross-functional initiatives and improvements.</li></ul><h3>DTC Account Executive, Skills required:</h3><ul><li>Strong computer skills including Microsoft Word and PowerPoint with a minimum intermediate level for Excel.</li><li>Knowledge of and experience in using customer portals.</li><li>Analytical thinking - ability to tackle complicated issues by evaluating information gathered from a variety of sources, analysing future sales, future stock, and act upon your findings.</li><li>Demonstrable ability to facilitate the identification and shaping of opportunities across Service Lines.</li><li>Able to demonstrate excellent customer service experience working on DTC accounts.</li><li>Understanding of logistics function gained from experience of working with them in a previous customer service role.</li><li>Strong work ethic &amp; positive 'can do' attitude.</li><li>Self-motivated.</li><li>Excellent time management</li><li>Strong communication and organisational skills.</li><li>Confident in customer facing situations.</li><li>Excellent interpersonal skills.</li><li>Able to forge excellent working relationships with customers, sales agents, and colleagues</li></ul><p><strong>DTC Account Executive Benefits:</strong></p><ul><li>Profit Share Bonus.</li><li>Future-Proof Pension</li><li>Annual Leave: 25 days + BH </li><li>Buy More Leave: Buy up to an additional 3 days of annual leave every year</li><li>Exclusive Discounts.</li><li>Loyalty Rewards: Earn an extra day off for every 3 years of service, up to 2 additional days.</li><li>Benefit from enhanced Maternity &amp; Paternity schemes after 2 years of service.</li><li>Take advantage of birthday hours to celebrate your special day.</li><li>Wellness Walks: Join company walks to stay active and connect with colleagues.</li><li>Work in a state-of-the-art Head Office environment.</li><li>Volunteer Day: Enjoy a paid day off to give back to your community.</li><li>Free, secure on-site parking for all employees.</li><li>Enjoy meals in their subsidised canteen, featuring Starbucks coffee.</li><li>Cycle to Work.</li><li>Fitness Perks: Access discounted gym memberships at various locations.</li><li>Flexible and Hybrid working. </li></ul><p><strong>Don't miss the chance to be a part of something special and take your career to new heights. Apply now! </strong></p><p> </p><p><strong>BBBH32667</strong></p></dd>