<div class="earcuposdescription"><div class="earcuposdescriptiontitle">About the role:</div><div class="earcuposdescriptionnote"><p class="" data-start="185" data-end="351"><strong data-start="276" data-end="351">Join Holland &amp; Barrett on a mission to make wellness accessible to all.</strong></p><p class="" data-start="353" data-end="637">At Holland &amp; Barrett, we're transforming into the world's leading health and wellness retailer — and data is at the heart of that journey. We're looking for a <strong data-start="512" data-end="531">Digital Analyst</strong> to join our growing Analytics team and help elevate the customer experience across our digital platforms. You'll be shaping how millions of customers experience&nbsp;our brand after they click ‘buy'. From delivery insights to customer satisfaction, your work will directly influence key decisions that enhance our post-purchase journey. With a blend of autonomy, impact, and a clear mission to make wellness accessible, you'll play a meaningful role in how we serve our customers.</p><p class="" data-start="1043" data-end="1064"><strong data-start="1043" data-end="1062">What you'll do:</strong></p><ul data-start="1065" data-end="1503"><li class="" data-start="1065" data-end="1159"><p class="" data-start="1067" data-end="1159">Dive deep into our delivery and fulfilment data to improve post-purchase customer journeys</p></li><li class="" data-start="1160" data-end="1246"><p class="" data-start="1162" data-end="1246">Turn complex datasets into dashboards and insights that drive real business change</p></li><li class="" data-start="1247" data-end="1332"><p class="" data-start="1249" data-end="1332">Define data triggers for customer communications (like delays or delivery issues)</p></li><li class="" data-start="1333" data-end="1424"><p class="" data-start="1335" data-end="1424">Collaborate across teams to improve data quality, pipelines, and CX performance metrics</p></li><li class="" data-start="1425" data-end="1503"><p class="" data-start="1427" data-end="1503">Translate raw data into clear, actionable recommendations for stakeholders</p></li></ul></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">Key requirements:</div><div class="earcuposdescriptionnote"><ul data-start="1535" data-end="1878"><li class="" data-start="1535" data-end="1622"><p class="" data-start="1537" data-end="1622">2–4 years in a data or BI analyst role, with solid <strong data-start="1588" data-end="1595">SQL</strong> and data modeling skills</p></li><li class="" data-start="1623" data-end="1726"><p class="" data-start="1625" data-end="1726">Hands-on with BI tools (Metabase preferred, but we welcome experience with Power BI, Tableau, etc.)</p></li><li class="" data-start="1727" data-end="1788"><p class="" data-start="1729" data-end="1788">Experience working with raw delivery or supply chain data</p></li><li class="" data-start="1789" data-end="1878"><p class="" data-start="1791" data-end="1878">A natural communicator who thrives on solving problems and asking the right questions</p></li></ul><p class="" data-start="1880" data-end="1911"><strong data-start="1880" data-end="1909">Bonus points if you have:</strong></p><ul data-start="1912" data-end="2038"><li class="" data-start="1912" data-end="1966"><p class="" data-start="1914" data-end="1966">eCommerce experience or a passion for CX analytics</p></li><li class="" data-start="1967" data-end="2038"><p class="" data-start="1969" data-end="2038">A track record of improving CX metrics using data-driven strategies</p></li></ul><p class="" data-start="2040" data-end="2207"><strong data-start="2040" data-end="2124">Ready to make a real impact with a business that puts people and wellness first?</strong><br data-start="2124" data-end="2127">Apply now and help shape the future of customer experience at Holland &amp; Barrett.</p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">What we offer:</div><div class="earcu_posdescriptionnote"><ul><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;"><strong>Pension company contribution = 3% </strong></span></li><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;"><strong>Incentive scheme up to 10% of annual salary</strong>, based on company performance.</span></li><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;">Your wellbeing is paramount so you can get away and take<strong> 33&nbsp;Days Holiday per year</strong>.</span></li><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;"><strong>Learning and Development opportunity</strong> with Holland &amp; Barrett is a great base for career development long term.</span></li><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;"><strong>Private Medical Care </strong>(Self after 1 year)</span></li><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;"><strong>Career progression.</strong></span></li><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;"><strong>Refer and Earn Scheme</strong> - as we're growing you can earn money by referring people to join us from your network.</span></li><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;"><strong>Epic Extras</strong> gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.</span></li><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;"><strong>Stay healthy with Discounted Products</strong> - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&amp;B on anything that you buy.</span></li><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;">We all need a little help sometimes, so we<strong> </strong>offer<strong> Free 24/7 Confidential Advice &amp; Colleague Welfare</strong>.</span></li><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;"><strong>Mental Health First Aiders</strong> - we have lots of qualified Mental Health First Aiders because its all about your health &amp; wellbeing.</span></li><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;">Stay active in the<strong> Onsite Gym</strong> at our Nuneaton Hub!</span></li><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;">We have <strong>colleague Reward and Recognition Schemes</strong>, so your hard work and loyalty won't go unnoticed.</span></li><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;">And many more!</span></li></ul><p><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><em>Our culture respects equality, values diversity and encourages individuality – because this allows our people to unlock their potential and be their best. We welcome everyone who shares our EPIC values regardless of background, culture, disability, ethnicity, gender identity or sexual orientation</em></span></p><p><span style="font-family: Calibri, sans-serif; font-size: 11pt;"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><em>Holland &amp; Barrett </em><em>does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland &amp; Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).&nbsp;</em></span></span></p></div></div>