<div class="box" id="jobmain"><!-- Introduction --><div><h3>Job Introduction</h3><p style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;padding:5px 0px;"><span style="font-size:13px;line-height:107%;">We are looking for an experienced Engineering Delivery Manager to join our IT department in a newly established position. Your role will involve overseeing the delivery and improvement of technical engineering projects and continuous improvement services, focusing on online platforms, digital solutions, and middleware. Working within a functionally aligned squad, you will collaborate with Product Owners, digital operations teams, and key stakeholders to ensure a reliable and high-quality experience for both internal users and customers.&nbsp;</span></p><p style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;padding:5px 0px;"><span style="font-size:13px;line-height:107%;">To be successful in this roe you will need a strong understanding of digital technology infrastructure, including cloud services (e.g., Azure), digital platforms (e.g., SFCC, SFSC), and networking</span></p><p style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;padding:5px 0px;"><span style="font-size:13px;line-height:107%;">Smart working principles that blend onsite work at our support center in Wakefield (2-3 days a week) with working from home.</span></p></div><!-- Responsibilities --><div><h3>Role Responsibility</h3><p style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;padding:5px 0px;"><strong style="font-weight:700;"><span style="font-size:13px;line-height:107%;">Compliance &amp; Governance</span></strong></p><ul style="margin-bottom:0cm;margin-top:0cm;"><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Ensure compliance with all relevant policies and governance standards</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Collaboration with cybersecurity team to ensure compliance with relevant policy standards</span></li></ul><p style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;padding:5px 0px;"><strong style="font-weight:700;"><span style="font-size:13px;line-height:107%;">Incident &amp; Request Management</span></strong></p><ul style="margin-bottom:0cm;margin-top:0cm;"><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Collaborate on P1 and P2 issues</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Define/manage infrastructure for performance and budgets</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Plan capacity for current and future needs</span></li></ul><p style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;padding:5px 0px;"><strong style="font-weight:700;"><span style="font-size:13px;line-height:107%;">Problem &amp; Change Alignment</span></strong></p><ul style="margin-bottom:0cm;margin-top:0cm;"><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Support changes and sprint commitments</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Refine ticket requirements and provide insights</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Coordinate environments and release management</span></li></ul><p style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;padding:5px 0px;"><strong style="font-weight:700;"><span style="font-size:13px;line-height:107%;">Continuous Improvement</span></strong></p><ul style="margin-bottom:0cm;margin-top:0cm;"><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Manage licenses and contract renewals</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Set up new accounts/licenses and conduct testing</span></li></ul><p style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;padding:5px 0px;"><strong style="font-weight:700;"><span style="font-size:13px;line-height:107%;">Collaboration &amp; Stakeholder Engagement</span></strong></p><ul style="margin-bottom:0cm;margin-top:0cm;"><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Support changes through IT forums and manage vendors</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Oversee technology selection and contracts</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Attend sprint ceremonies</span></li></ul><p style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;padding:5px 0px;"><strong style="font-weight:700;"><span style="font-size:13px;line-height:107%;">Asset &amp; Configuration Data</span></strong></p><ul style="margin-bottom:0cm;margin-top:0cm;"><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Manage IT budgets and invoices</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Optimize budget for current services and growth</span></li></ul><p style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;padding:5px 0px;"><strong style="font-weight:700;"><span style="font-size:13px;line-height:107%;">Compliance &amp; Governance</span></strong></p><ul style="margin-bottom:0cm;margin-top:0cm;"><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Ensure policy compliance</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Collaborate with cybersecurity</span></li></ul></div><!-- Ideal Candidate --><div><h3>The Ideal Candidate</h3><ul style="margin-bottom:0cm;margin-top:0cm;"><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Strong understanding of digital technology infrastructure, including cloud services (e.g., Azure), digital platforms (e.g., SFCC, SFSC), and networking</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Proficiency in incident management, service delivery, and continuous improvement methodologies</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Budget management and financial planning skills</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Knowledge of compliance and governance standards in IT</span></li></ul><p style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;padding:5px 0px;"><strong style="font-weight:700;"><span style="font-size:13px;line-height:107%;">Experience:</span></strong></p><ul style="margin-bottom:0cm;margin-top:0cm;"><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Proven experience in managing digital technology services, with a focus on service delivery and improvement</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Experience in incident and request management, including handling P1 and P2 issues</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Demonstrated experience in capacity planning and infrastructure optimization</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Experience in vendor management and contract negotiation</span></li><li style="margin:0cm 0cm 8pt;font-size:11pt;font-family:Aptos, sans-serif;"><span style="font-size:13px;line-height:107%;">Previous experience in a leadership or managerial role within an IT or digital technology environment</span></li></ul></div><!-- About the Company --><div><h3>About the Company</h3><p style="margin:0px;font-size:inherit;padding:5px 0px;">Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true&nbsp;Omni-channel retailer.  This strategy sees significant investment into our&nbsp;colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of&nbsp;our&nbsp;exciting&nbsp;journey. &nbsp;</p><p style="margin:0px;font-size:inherit;padding:5px 0px;">In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><strong style="font-weight:700;">Benefits</strong></p><ul style="margin-top:0px;margin-bottom:10px;"><li style="font-size:inherit;">25% Card Factory colleague discount in-store and online</li><li style="font-size:inherit;">Save As You Earn scheme</li><li style="font-size:inherit;">Financial Wellbeing Support&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul style="margin-top:0px;margin-bottom:0px;"><li style="font-size:inherit;">Financial Education Tools</li><li style="font-size:inherit;">Salary Advance</li></ul></li><li style="font-size:inherit;">Seasonal incentive schemes</li><li style="font-size:inherit;">Opportunity to apply for Retail Apprenticeships</li><li style="font-size:inherit;">Access to blended learning and development content</li><li style="font-size:inherit;">Discounted mobile phone contracts</li><li style="font-size:inherit;">Discounts across 100’s of UK retailers</li><li style="font-size:inherit;">Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing</li></ul><p style="margin:0px;font-size:inherit;padding:5px 0px;"><iframe height="100%" src="//www.youtube.com/embed/kyRjr40aYYE?showinfo=0&amp;controls=0&amp;rel=0" width="100%"></iframe></p><p style="margin:0px;font-size:inherit;padding:5px 0px;">This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;">We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.&nbsp;</p><p style="margin:0px;font-size:inherit;padding:5px 0px;">No agencies, please.</p></div><!-- Hiring Organisation --><div><p>Sportswift Ltd T/A cardfactory</p></div><!-- Apply Button --><a href="https://careers.cfjobs.co.uk/members/?j=27453&amp;lang=en&amp;" class="btn btn-apply applybottom">Apply<i class="fas fa-chevron-right"></i></a></div>