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Expo Customer Co-Ordinator - Howden, York
Job description
<div class="clearfix"></div><h1 class="job-title axiom0-0 axiom-scraped-0">Expo Customer Co-Ordinator - Howden, York</h1><div></div><div><p class="job-title">We are looking for a Co-ordinator who will be based at the Howden Expo in York.</p><div><p><span data-contrast="auto">The Role is designed to welcome end users to generate new leads for depots and account holders local to the end users’ address. </span></p><p><span data-contrast="auto">You will </span><span data-contrast="auto">meet and greet visitors by appointment and manage ad hoc walk ins where required. Showcase the Howden Kitchen ranges by social interaction to understand the end users’ requirements which are then passed on to the depots local to the end user. This role will also support planned open events throughout the year. </span></p><p><strong><span data-contrast="auto">Role Dimensions</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p><ul><li><span data-contrast="auto">Managing incoming web leads to qualify and book appointments for customer expo visits.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Accurately record end user details to pass to depots and maintaining GDPR compliance.</span></li><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Accountable for ensuring the Expo is to a high standard, opens on time, adequate catering, customers are greeted and attended to professionally. </span></li><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Leads are processed in accordance with the relevant SLA’s.</span></li><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Liaising and supporting depots who wish to attend with their customers.</span></li><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Showcasing the expo to senior management teams throughout the business. </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li></ul><p><strong><span data-contrast="auto">Key Accountabilities & Responsibilities</span></strong> <span data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p><ul><li><span data-contrast="auto">Meet and greet all visitors and put in contact with the relevant person if required, in line with agreed standard of service.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Maintain an accurate record of visitors to satisfy Health and Safety practices.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Liaising with onsite personnel to ensure health and safety are adhered to, along with security requirements of the site.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Capture visitor details, requirements, and book any follow up services where required.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Strong breadth of product knowledge.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Co-ordinate visitors booking system.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Work closely with marketing to help promote on social media platforms and provide feedback where necessary.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li></ul><p><strong><span data-contrast="auto">Key Performance Indicators</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p><ul><li><span data-contrast="auto">Lead Conversion Rates to Survey stage</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Sales Revenue expectations met, in line with the number of visitors.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">No visitor waiting times.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li></ul><p><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span><strong><span data-contrast="auto">Key Challenges </span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p><ul><li><span data-contrast="auto">A strong application of Howdens Product Knowledge across all Kitchen ranges and appliances</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Confidently converse with visitors to match their requirements to the range of products available.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li></ul><p><strong><span data-contrast="auto">Essential Skills & attributes you need to be a successful Expo Customer Co-ordinator</span></strong></p><p><span data-contrast="auto">- Educated with Functional Skills – GCSE English & Maths<br>- Kitchen design application<br>- Articulate with strong influencing skills<br>- Analytical with the ability to interpret and explain data to a diverse group with high variations in product knowledge<br>- Computer literate<br>- Ability to respond to changing demands and priorities<br>- Considers challenges as an opportunity to consider and suggest alternatives<br>- Is results driven and takes pride in delivering to SLA’s<br>- Ability to build solid working relationships and effectively communicate at any level<br>- People focused and lead by example, take pride in delivering results through others<br>- Team player<br>- Takes responsibility for and ownership of own work<br>- Put both internal and external customers first</span></p><p>About Howdens:</p><p>Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.1bn, and we have an ambitious growth agenda. </p><p>There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the <strong>10 Best Big Companies to Work For</strong>.</p><p>Please note that candidates applying for this role must have a valid right to work in the UK, and we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.</p><p><em>Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email <a href="mailto:recruitment@howdens.com">recruitment@howdens.com</a> with the job title and location, and we will be happy to help you. </em></p></div></div><div></div><div><h1 class="job-title axiom0-1 axiom-scraped-0">Expo Customer Co-ordinator - Howden, York</h1><div> </div><div><p><span data-contrast="auto">We are looking for a Co-ordinator who will be based at the Howden Expo in York.</span></p><p><span data-contrast="auto">The Role is designed to welcome end users to generate new leads for depots and account holders local to the end users’ address. </span></p><p><span data-contrast="auto">You will </span><span data-contrast="auto">meet and greet visitors by appointment and manage ad hoc walk ins where required. Showcase the Howden Kitchen ranges by social interaction to understand the end users’ requirements which are then passed on to the depots local to the end user. This role will also support planned open events throughout the year. </span></p><p><strong><span data-contrast="auto">Role Dimensions</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p><ul><li><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span><span data-contrast="auto">Managing incoming web leads to qualify and book appointments for customer expo visits.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Accurately record end user details to pass to depots and maintaining GDPR compliance.</span></li><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Accountable for ensuring the Expo is to a high standard, opens on time, adequate catering, customers are greeted and attended to professionally. </span></li><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Leads are processed in accordance with the relevant SLA’s.</span></li><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Liaising and supporting depots who wish to attend with their customers.</span></li><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Showcasing the expo to senior management teams throughout the business. </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li></ul><p><strong><span data-contrast="auto">Key Accountabilities & Responsibilities</span></strong> <span data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p><ul><li><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span><span data-contrast="auto">Meet and greet all visitors and put in contact with the relevant person if required, in line with agreed standard of service.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Maintain an accurate record of visitors to satisfy Health and Safety practices.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Liaising with onsite personnel to ensure health and safety are adhered to, along with security requirements of the site.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Capture visitor details, requirements, and book any follow up services where required.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Strong breadth of product knowledge.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Co-ordinate visitors booking system.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Work closely with marketing to help promote on social media platforms and provide feedback where necessary.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li></ul><p><strong><span data-contrast="auto">Key Performance Indicators</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p><ul><li><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span><span data-contrast="auto">Lead Conversion Rates to Survey stage</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Sales Revenue expectations met, in line with the number of visitors.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">No visitor waiting times.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li></ul><p><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span><strong><span data-contrast="auto">Key Challenges </span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p><ul><li><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span><span data-contrast="auto">A strong application of Howdens Product Knowledge across all Kitchen ranges and appliances</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Confidently converse with visitors to match their requirements to the range of products available.</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></li></ul><p><strong><span data-contrast="auto">Essential Skills & attributes you need to be a successful Expo Customer Co-ordinator</span></strong></p><p><span data-contrast="auto">- Educated with Functional Skills – GCSE English & Maths<br>- Kitchen design application<br>- Articulate with strong influencing skills<br>- Analytical with the ability to interpret and explain data to a diverse group with high variations in product knowledge<br>- Computer literate<br>- Ability to respond to changing demands and priorities<br>- Considers challenges as an opportunity to consider and suggest alternatives<br>- Is results driven and takes pride in delivering to SLA’s<br>- Ability to build solid working relationships and effectively communicate at any level<br>- People focused and lead by example, take pride in delivering results through others<br>- Team player<br>- Takes responsibility for and ownership of own work<br>- Put both internal and external customers first</span></p><p>About Howdens:</p><p>Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.1bn, and we have an ambitious growth agenda. </p><p>There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the <strong>10 Best Big Companies to Work For</strong>.</p><p>Please note that candidates applying for this role must have a valid right to work in the UK, and we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.</p><p><em>Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. 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