<div class="earcuposdescription"><div class="earcuposdescriptionnote"><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span lang="en-GB">Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.</span></span></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Role:</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span class="TextRun SCXW7959362 BCX8" lang="EN-GB" xml:lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default" data-ccp-parastyle-defn="{&quot;ObjectId&quot;:&quot;435bac99-d501-447e-ae89-2666bbb0f09d|113&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[469775450,&quot;Default&quot;,201340122,&quot;2&quot;,134233614,&quot;true&quot;,469778129,&quot;Default&quot;,335572020,&quot;1&quot;,469777842,&quot;Calibri&quot;,335551500,&quot;0&quot;,268442635,&quot;24&quot;,335559705,&quot;1033&quot;,469777841,&quot;Calibri&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,469769226,&quot;Calibri,Times New Roman&quot;]}">As an Insight Manager within Holland &amp; Barret</span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default">t</span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default">, your key role is to ensure we unlock value through embedding insights into core processes and guiding consumer</span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default">-</span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default">led decision making</span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default">.&nbsp; </span></span><span class="TextRun SCXW7959362 BCX8" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default">Your </span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default">expertise</span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default"> will ensure that insights fuel innovation, enhance customer journeys, and create competitive advantage in the rapidly evolving healthcare and wellness landscape. </span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default">Leading </span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default">insights for Wellness Solutions and Services, y</span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default">ou will champion data</span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default"> and insight </span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default">led strategies that optimi</span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default">s</span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default">e user experience, improve engagement, and inform business growth initiatives</span><span class="NormalTextRun SCXW7959362 BCX8" data-ccp-parastyle="Default">.</span></span><span class="EOP SCXW7959362 BCX8" data-ccp-props="{&quot;134233279&quot;:true,&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></span></p><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Key Responsibilities:</strong></span></p><ul><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Understand the wellness consumer landscape, including needs and missions, using insights to identify strategic growth opportunities&nbsp;</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:240}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Partner key stakeholders (typically ‘Heads of' and ‘Director' level) to proactively identify insight requirements and manage across all aspects of insights generation, including management of primary research, data analysis and consolidation across insights sources, turning these into outstanding stories that land with impact and drive better business outcomes</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:240}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Work with Healthcare and Product Development teams to map and build efficient and engaging customer journeys, providing the insight and UX expertise to optimise, develop in-depth audience segmentation and persona-driven insights</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:240}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Optimise customer experience across wellness solutions and services, identifying and tracking key experience metrics (e.g. NPS, CSAT, retention, and LTV) to measure and improve&nbsp;</span><span data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Use strategic insight to develop and test propositions, build target customer and communications strategies (delivering insight for all stages of comms development, e.g. message tests, pre-tests, performance tracking, post-test)&nbsp;</span><span data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Provide insights to drive new product and range development (all aspects of the product development lifecycle including packaging research/innovation testing/launch tracking)</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:240}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;" data-contrast="auto">Provide intelligence on market trends, emerging technologies, and competitor activity, ensuring H&amp;B remains at the forefront of the digital health and wellness sector</span></li></ul><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Location:&nbsp;</strong><span data-teams="true">This is a hybrid role located in London (2 days per week) with travel to Nuneaton once a fortnight.&nbsp;</span></span></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Person:</div><div class="earcuposdescriptionnote"><ul><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Experience in insights, digital analytics, or strategy roles, ideally within a digital-first or tech-driven organisation</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Proven insight collection, integration, management and interrogation experience, including a range of primary research methodologies (qual and quant) and using data to produce actionable insight</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Understanding of customer experience measures, as well as journey mapping and optimisation, with a focus on digital platforms&nbsp;</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Experience in UX research methodologies, including journey mapping and optimisation, A/B testing, user tests and interviews</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Strong understanding of first party customer data research and analysis, audience insights and activation, as well as market intelligence (including Similarweb)</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Ability to use digital analytics and behavioral insights to create a compelling story and shape strategic business decisions</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Understanding of Marketing/Communications and Proposition testing research&nbsp;</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Skilled in senior stakeholder management, influencing senior leaders, and translating insights into commercial outcomes, with outstanding communication and story-telling skills&nbsp;&nbsp;</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Ability to relentlessly prioritise their own workstack, understanding where to spend time to create the greatest business impact&nbsp;</span><span data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></span></li><li style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span data-contrast="auto">Proficiency in analytics tools preferred (Google Analytics, Adobe Analytics, Power BI, or similar)</span><span data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></span></li></ul></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">What we offer:</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Our Benefits</strong>&nbsp;for this role include, but not limited to:</span></p><ul><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">H&amp;B Employee Discount - 25%</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Bonus</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Pension company&nbsp;contribution</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">33 Days Holiday per year (Inclusive of bank holidays)</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Private Medical Care</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Exclusive&nbsp;benefits, free advice and savings from a range of retailers and providers</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Electric Car Scheme</span></li></ul><p><span style="font-size: 11pt;"><em><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&amp;B.&nbsp;</span><br></em></span></p></div></div><div class="earcuposdescription"><div class="earcu_posdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><em>Holland &amp; Barrett </em><em>does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland &amp; Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).&nbsp;</em></span></span></p><p>&nbsp;#LI-Hybrid #LI-JK2</p></div></div>