<dt class="rm-fieldTitle">Description</dt><dd class="rm-fieldData"><div><strong>Luxury Customer Experience Manager | International | £60-65,000 </strong></div><div><p style="font-weight: 400;">Zachary Daniels is recruiting for a Luxury Customer Experience Manager working for a high performing luxury retailer who are growing and expanding! We are seeking a Customer Experience Manager who will be responsible for mapping the customer journey and ensuring the highest luxury standards are implemented and maintained.</p><p style="font-weight: 400;">Our client is a multi-award-winning retailer who specialise in high value luxury goods. With showrooms across the UK, Europe, The Middle East and The USA they are performing well and now want a Customer Experience Manager with experience in luxury retail to join their business.</p><p style="font-weight: 400;">We require the successful candidate to be fluent in German (written and spoken) to join and lead the teams in the UK and Germany. This is a fantastic role for someone to oversee the entire customer journey-from initial contact, to the in-store experience, to the purchase of the product to the after-sales support. Your leadership will shape a high-performing team dedicated to delivering outstanding service and fostering long-term customer relationships.</p><p style="font-weight: 400;">We want a Customer Service Manager who has ideally worked in a luxury retail store, but has now grown into a service role. You will manage and map every step of the customer journey to build on our processes and enhance them. </p><p style="font-weight: 400;"><strong>Our new Luxury Customer Experience Manager:</strong></p><ul><li style="font-weight: 400;">Take full responsibility for the customer strategy from start to aftercare</li><li style="font-weight: 400;">Develop and implement customer service strategies to ensure they align with our business and our growth plans</li><li style="font-weight: 400;">Measure and analyse all customer interactions across all channels to ensure a seamless experience.</li><li style="font-weight: 400;">Develop new and enhanced KPI's to ensure service is going above and beyond at all times</li><li style="font-weight: 400;">Able to manage and work with key stakeholders in the UK and across Europe </li><li style="font-weight: 400;">Roll out new initiatives and plans in a collaborative manner - work with stakeholders at all levels to ensure maximum buy in </li></ul><p style="font-weight: 400;"><strong>About You - what we want in our new Luxury Experience Manager </strong></p><ul><li style="font-weight: 400;">Fluent in German and English(spoken and written).</li><li style="font-weight: 400;">Proven experience of delivering an exceptional customer experience.</li><li style="font-weight: 400;">Able to understand the intricacies of luxury retail</li><li style="font-weight: 400;">Excellent leadership credentials </li><li style="font-weight: 400;">Able to full use a range of CRM systems </li><li style="font-weight: 400;">Data focused and analytical</li><li style="font-weight: 400;">Possess a growth mindset</li></ul><p style="font-weight: 400;">This is truly an exceptional role, for a Customer Experience Manager who understands luxury, works with luxury goods and can understand our customers and clients, this role is perfect for you. </p><p style="font-weight: 400;">Our client can offer a competitive salary, European and worldwide travel to HQ and stores, bonus potential, hybrid working, career development and progression. </p><p style="font-weight: 400;">Apply now for an immediate interview. </p><p style="font-weight: 400;"><strong>BBBH32846</strong></p></div></dd>