<div class="earcuposdescription"><div class="earcuposdescriptionnote"><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span lang="en-GB">Job Type: <strong>Permanent</strong><br>Location: <strong>Nuneaton, Warwickshire (4 days a week with 1 day a week working from home)</strong><br>Hours: <strong>37.5hrs</strong><br>Salary: <strong>£Industry Competitive + Company benefits</strong></span></span></p><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;">&nbsp;</p><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span lang="en-GB">J</span></span><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span lang="en-GB">oin our team and be part of a company that truly lives its values. With our expertise and&nbsp;commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.</span></span></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Role</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>The Purpose of the Role:</strong>&nbsp;</span></p><p>• Receive and respond to customers enquires through various channels – phone, email, letters webchat, video call and social media. &nbsp;<br>• Keep up to date with product knowledge and the latest trends i.e., superfoods, popular supplements, and special diets.&nbsp;<br>• Provide a personalised nutrition service to customers using evidence-based nutrition knowledge.&nbsp;Discuss specific product&nbsp;recommendations as well as general lifestyle and wellbeing advice in a friendly and professional manner.&nbsp;<br>• Provide support, promote, and process sales of supplements, food, and beauty products. &nbsp;<br>• Liaise with PR team to provide written articles on hot nutrition, health, and wellness topics. &nbsp;<br>• Support and help internal colleagues (including store staff) with product advice and knowledge. • Provide exceptional customer experience. &nbsp;<br>• Provide updates and insights regarding nutrition queries, questions and trends to internal stakeholders and management. • Have a flexible approach for the needs of the business.&nbsp;<br>• Develop and maintain a thorough up-to-date knowledge of working processes and procedures for dealing with customer enquiries. &nbsp;<br>• KPI accountability. &nbsp;</p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Person</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Key Requirements:&nbsp;</strong></span></p><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">• Qualified Nutritionist &nbsp;<br>• Registered member of Association for Nutrition (AfN).&nbsp;<br>• Have a passion for nutrition, health, wellbeing, and our products. &nbsp;<br>• Have experience in providing a high standard of customer service.&nbsp;<br>• Be a good team player. &nbsp;<br>• Have ability to multitask. &nbsp;<br>• Friendly and empathetic approach with ability to answer customer enquiries in a professional, friendly, and timely manner. &nbsp;</span></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">What we offer</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Our Benefits</strong>&nbsp;for this role include, but not limited to:</span></p><ul><li><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">H&amp;B Employee Discount - 25%</span></li><li><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Pension company&nbsp;contribution</span></li><li><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Exclusive&nbsp;benefits, free advice and savings from a range of retailers and providers</span></li><li><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">And many more!</span></li></ul><p><span style="font-size: 11pt;"><em><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&amp;B.&nbsp;</span><br></em></span></p></div></div><div class="earcuposdescription"><div class="earcu_posdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><em>Holland &amp; Barrett </em><em>does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland &amp; Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).&nbsp;</em></span></span></p></div></div>