<p>Due to our continued ongoing success, we are seeking to appoint a Security Operations Centre (SOC) Manager based in at our Head Office in Derriford.</p><p>The SOC operates 24/7/365 to support the business by looking after various proactive, reactive and administrative work-streams.</p><p>This role entails leading and managing a small but dynamic team within the day-to-day operations of the SOC whilst supporting and interacting with key stakeholders throughout the business from senior Executives to store colleagues.</p><p>&nbsp;</p><p><strong>Accountabilities</strong></p><p>&nbsp;</p><span><ul><li>Operating with a high-level of professionalism and discretion.</li><li>Performing line management, recruitment, training, and development responsibilities for the team.</li><li>Conducting systematic audits for Loss Prevention.</li><li>Conducting follow up operational training to support stores.</li><li>Building relationships with internal stakeholders and external agencies</li><li>Manage relationships with external suppliers and contractors</li><li>Completing surveillance operations across the retail / distribution network.</li><li>Incident identification and resolution.</li></ul></span><p>&nbsp;</p><p><strong>Knowledge and Competencies</strong></p><p>To succeed in this role, you will be expected to:</p><p>&nbsp;</p><span><ul><li>Have control room or Security Operations experience.</li><li>Excel in the use and design of CCTV system and operations.</li><li>Have good interpersonal and communication skills. Communicate in such a way that key messages cannot be missed.</li><li>Have a high degree of initiative.</li><li>Understand when to consult, involve or direct others.</li><li>Have high quality written skills to deliver actionable guidance and feedback.</li><li>Think clearly and quickly about issues and identify critical information.</li><li>Project confidence when faced with challenges.</li><li>Demonstrate a professional appearance.</li><li>Able to lead by example.</li><li>Pay attention to detail and have good administration skills.</li><li>Work well under pressure to meet deadlines and to be able to deal with several tasks simultaneously by planning and organizing priorities.</li><li>Understanding of ROI Tracking and presentation.</li><li>Have knowledge of all Microsoft Office Packages.</li></ul></span><p>&nbsp;</p><p><strong>Salary / Hours / Requirements</strong></p><p>&nbsp;</p><span><ul><li>Competitive Salary</li><li>Full time permanent contract, 42 hours per week, M-F 08:45-17:30</li><li>Must be fully felxible to provide back-up or additional coverage as needed on 12 hours shifts which may include days, nights and weekeends.</li><li>Must be willing to undertake training in all areas of the SOC including overnight shifts.</li></ul></span><p>&nbsp;</p><p><strong>Benefits</strong></p><p>&nbsp;</p><span><ul><li>28 day’s holidays (inclusive of public holidays)</li><li>Up to 25% staff discount in all Range and wilko stores (after completion of probation)</li><li>Up to 20% discount from our instore Cafes</li><li>Uniform provided</li><li>SIA Licence Exempt</li><li>Free parking</li><li>Company pension</li><li>Cycle to Work scheme</li></ul></span>