Sales Acquisition Manager - Marketplace (34435)
Job description
<div class="earcuposdescription"><div class="earcuposdescriptionnote"><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span lang="en-GB">Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.</span></span></p><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;"> </p><p><span data-contrast="auto">We're looking for a Sales Acquistion</span><span data-contrast="auto"><span data-ccp-charstyle="Strong"> Manager</span></span><span data-contrast="auto"> to lead the design and continuous improvement of </span><span data-contrast="auto"><span data-ccp-charstyle="Strong">end-to-end marketplace workflows</span></span><span data-contrast="auto">. This role plays a key part in ensuring our processes are scalable, efficient, and aligned with business and operational goals.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p><p><span data-contrast="auto">You'll work across functions to identify inefficiencies in seller management, order flow, and vendor support, and collaborate with tech and business teams to automate and optimise core processes. You'll also play a key role in </span><span data-contrast="auto"><span data-ccp-charstyle="Strong">standardising procedures</span></span><span data-contrast="auto">, managing risk, and driving adoption of new ways of working across the marketplace organisation.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p><p><span data-contrast="auto">This role is ideal for someone who enjoys problem-solving, process thinking, and working at the intersection of operations, technology, and compliance.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Role:</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Key Responsibilities:</strong></span></p><p aria-level="4"><em><span data-contrast="none"><span data-ccp-charstyle="Strong">Process Development & Optimisation</span></span></em><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":40}"> </span></p><ul><li><span data-contrast="auto">Design, implement, and refine end-to-end marketplace processes</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Identify bottlenecks in vendor management, order processing, and fulfilment</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Develop and document standard operating procedures (SOPs) for consistency and scalability</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><p aria-level="4"><em><span data-contrast="none"><span data-ccp-charstyle="Strong">Automation & System Enhancements</span></span></em><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":40}"> </span></p><ul><li><span data-contrast="auto">Collaborate with tech teams to automate key workflows and reduce manual work</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Identify and deliver system integrations and tools that improve efficiency</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Use data and analytics to inform decisions and prioritise enhancements</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><p aria-level="4"><em><span data-contrast="none"><span data-ccp-charstyle="Strong">Compliance & Risk Management</span></span></em><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":40}"> </span></p><ul><li><span data-contrast="auto">Ensure marketplace operations comply with legal, financial, and operational standards</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Build safeguards to reduce operational risks (e.g. fulfilment issues, non-compliance)</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Work with legal and finance to enforce marketplace policies</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><p aria-level="4"><em><span data-contrast="none"><span data-ccp-charstyle="Strong">Cross-Functional Collaboration</span></span></em><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":40}"> </span></p><ul><li><span data-contrast="auto">Partner with onboarding, acquisition, and category teams to align process improvements</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Coordinate with logistics and customer service to optimise fulfilment and returns</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Lead change management initiatives to support adoption of new processes</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><p aria-level="4"><em><span data-contrast="none"><span data-ccp-charstyle="Strong">Performance Monitoring & Reporting</span></span></em><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":40}"> </span></p><ul><li><span data-contrast="auto">Track marketplace KPIs: order speed, vendor setup time, resolution rates</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Provide performance insights and recommend improvements</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Refine processes based on feedback from internal teams and external vendors</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Location:</strong></span></p><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">This role is based in London (or Nuneaton), and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices.</span></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Person:</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Key Requirements:</strong></span></p><ul><li><span data-contrast="auto">Experience in </span><span data-contrast="auto"><span data-ccp-charstyle="Strong">business operations, process improvement, or project management</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Strong understanding of </span><span data-contrast="auto"><span data-ccp-charstyle="Strong">e-commerce or marketplace workflows</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Proven ability to design and implement </span><span data-contrast="auto"><span data-ccp-charstyle="Strong">scalable, repeatable processes</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Experience working cross-functionally across operations, tech, and commercial teams</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Familiarity with automation tools, system integration, and data-driven analysis</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Strong communication skills, including documentation and change management</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Analytical and detail-oriented, with a proactive mindset</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Comfortable working in a fast-changing environment and driving continuous improvement</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">What we offer:</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Our Benefits</strong> for this role include, but not limited to:</span></p><ul><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">H&B Employee Discount - 25%</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Bonus</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Pension company contribution</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">33 Days Holiday per year (Inclusive of bank holidays)</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Private Medical Care</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Exclusive benefits, free advice and savings from a range of retailers and providers</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Electric Car Scheme</span></li></ul><p><span style="font-size: 11pt;"><em><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B. </span><br></em></span></p></div></div><div class="earcuposdescription"><div class="earcu_posdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><em>Holland & Barrett </em><em>does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s). </em></span></span></p><p><em> </em></p></div></div>
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