<div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Role</div><div class="earcuposdescriptionnote"><h4 data-start="370" data-end="428"><strong data-start="374" data-end="426">Shape the Future of Loyalty at Holland &amp; Barrett</strong></h4><p class="" data-start="430" data-end="701">At Holland &amp; Barrett, we're on a mission to make health and wellness a way of life for everyone. As one of the world's leading health and wellness retailers, we're transforming into a digital-first business — and our new Loyalty Programme is a key part of that journey.</p><p class="" data-start="703" data-end="996">We're looking for a <strong data-start="723" data-end="749">Senior Product Manager</strong> to lead the development of a completely new loyalty proposition. This is your chance to shape a product that goes beyond points and perks — creating seamless, personalised experiences for our customers across all channels, from app to in-store.</p><p class="" data-start="998" data-end="1350">You'll take end-to-end ownership of the product: defining the strategy, leading delivery, and working closely with cross-functional teams to make it all happen. With a clear focus on customer needs, commercial impact, and technical feasibility, you'll bring a modern, connected approach to loyalty that reflects how our customers truly live and shop.</p><h4 data-start="1352" data-end="1382"><strong data-start="1356" data-end="1380">What You'll Be Doing</strong></h4><ul data-start="1383" data-end="2006"><li class="" data-start="1383" data-end="1466"><p class="" data-start="1385" data-end="1466">Define and lead the vision, strategy, and roadmap for the new Loyalty Programme</p></li><li class="" data-start="1467" data-end="1575"><p class="" data-start="1469" data-end="1575">Collaborate across UX, engineering, CRM, marketing, design, and data teams to deliver impactful features</p></li><li class="" data-start="1576" data-end="1690"><p class="" data-start="1578" data-end="1690">Shape loyalty mechanics that are personalised, rewarding, and embedded across digital and physical touchpoints</p></li><li class="" data-start="1691" data-end="1797"><p class="" data-start="1693" data-end="1797">Use customer insights, A/B testing, and analytics to inform decisions and drive continuous improvement</p></li><li class="" data-start="1798" data-end="1882"><p class="" data-start="1800" data-end="1882">Align loyalty initiatives with broader commercial, marketing, and customer goals</p></li><li class="" data-start="1883" data-end="2006"><p class="" data-start="1885" data-end="2006">Own a clear, prioritised backlog and ensure delivery aligns with key outcomes like engagement, retention, and frequency</p></li></ul></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Person</div><div class="earcuposdescriptionnote"><p><strong>Key Requirements:</strong></p><ul data-start="2036" data-end="2539"><li class="" data-start="2036" data-end="2131"><p class="" data-start="2038" data-end="2131">5+ years in Product&nbsp;Management, ideally within loyalty, CRM, or digital customer experience</p></li><li class="" data-start="2132" data-end="2231"><p class="" data-start="2134" data-end="2231">Proven ability to deliver products that drive both customer satisfaction and commercial results</p></li><li class="" data-start="2232" data-end="2295"><p class="" data-start="2234" data-end="2295">Experience designing and delivering omnichannel experiences</p></li><li class="" data-start="2296" data-end="2386"><p class="" data-start="2298" data-end="2386">Strong collaboration and communication skills across technical and non-technical teams</p></li><li class="" data-start="2387" data-end="2454"><p class="" data-start="2389" data-end="2454">Comfortable working hands-on from discovery through to delivery</p></li><li class="" data-start="2455" data-end="2539"><p class="" data-start="2457" data-end="2539">Data-driven mindset with a passion for building engaging, user-centric solutions</p></li></ul><h4 data-start="2541" data-end="2585"><strong data-start="2545" data-end="2583">What Makes This Opportunity Unique</strong></h4><ul data-start="2586" data-end="3056"><li class="" data-start="2586" data-end="2661"><p class="" data-start="2588" data-end="2661">Lead one of the most high-impact digital product transformations at H&amp;B</p></li><li class="" data-start="2662" data-end="2761"><p class="" data-start="2664" data-end="2761">Shape a loyalty programme from the ground up, with influence across the entire customer journey</p></li><li class="" data-start="2762" data-end="2858"><p class="" data-start="2764" data-end="2858">Work in a collaborative, mission-led culture that values wellbeing, learning, and innovation</p></li><li class="" data-start="2859" data-end="2918"><p class="" data-start="2861" data-end="2918">Flexible working options – remote, hybrid, or in-office</p></li><li class="" data-start="2919" data-end="2971"><p class="" data-start="2921" data-end="2971">10% performance-based bonus + 25% staff discount</p></li><li class="" data-start="2972" data-end="3056"><p class="" data-start="2974" data-end="3056">Access to modern tools, supportive leadership, and a clear vision for the future</p></li></ul><p class="" data-start="3063" data-end="3194">&nbsp;</p><p class="" data-start="3063" data-end="3194">This is more than just a job — it's a chance to make a lasting impact at one of the UK's most&nbsp;trusted health and wellness brands.</p><p class="" data-start="3196" data-end="3256"><strong data-start="3196" data-end="3256">Ready to shape the future of loyalty with us? Apply now.</strong></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">Benefits</div><div class="earcuposdescriptionnote"><p><span style="font-family: Calibri, sans-serif; font-size: 11pt;">💸<strong>&nbsp;</strong><strong>Technology</strong><strong>&nbsp;Incentive Scheme</strong> - we offer different bonus schemes for all grades in Technology, starting at 10%.</span></p><p><span style="font-family: Calibri, sans-serif; font-size: 11pt;">📚&nbsp;<strong>Learning and </strong><strong>Development</strong> opportunity with Holland &amp; Barrett is a great base for career development long term.</span></p><p><span style="font-family: Calibri, sans-serif; font-size: 11pt;">🤝<strong> Career progression </strong></span></p><p><span style="font-family: Calibri, sans-serif; font-size: 11pt;">🔝&nbsp;<strong>Pension company </strong><strong>contribution</strong><strong>&nbsp;</strong></span></p><p><span style="font-family: Calibri, sans-serif; font-size: 11pt;">✈️ Your wellbeing is paramount so you can get away and take <strong>28 or 33 Days Holiday </strong>per year.&nbsp;</span></p><p><span style="font-family: Calibri, sans-serif; font-size: 11pt;">💷&nbsp;<strong>Refer and Earn Scheme</strong> - as we're growing you can earn money by referring people to join us from your network.</span></p><p><span style="font-family: Calibri, sans-serif; font-size: 11pt;">👜&nbsp;<strong>Epic Extras</strong> gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.</span></p><p><span style="font-family: Calibri, sans-serif; font-size: 11pt;">💰&nbsp;Stay healthy with <strong>Discounted Products </strong>- from day one you'll get a 25% discount (on top of other promotions) when you shop at H&amp;B on anything that you buy.&nbsp;</span></p><p><span style="font-family: Calibri, sans-serif; font-size: 11pt;">🙋🏽&nbsp;We all need a little help sometimes, so we offer&nbsp;<strong>Free 24/7&nbsp;</strong><strong>Confidential</strong><strong> Advice &amp; Colleague Welfare.</strong></span></p><p><span style="font-family: Calibri, sans-serif; font-size: 11pt;">🧠&nbsp;<strong>Mental Health First Aiders</strong> - we have lots of qualified Mental Health First Aiders because its all about your health &amp; wellbeing.</span></p><p><span style="font-family: Calibri, sans-serif; font-size: 11pt;">👑 We have colleague&nbsp;<strong>Reward and </strong><strong>Recognition</strong><strong> Schemes, </strong>so your hard work and loyalty won't go unnoticed.</span></p><p><span style="font-family: Calibri, sans-serif; font-size: 11pt;">👏 And many more!</span></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Company</div><div class="earcuposdescriptionnote"><ul><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;">Holland &amp; Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.</span></li><li><span style="font-family: Calibri, sans-serif; font-size: 11pt;">Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.</span></li></ul></div></div>