EE

Senior Retail Advisor

Job description

<span xml:lang="en-GB" lang="en-GB" data-careersite-propertyid="description" class="rtltextaligneligible"><span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'BT Curve', sans-serif">Working Hours: 35</span></b></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'BT Curve', sans-serif">Location: Bristol Cribbs Causeway</span></b></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'BT Curve', sans-serif">Salary: £25133.73 plus commission</span></b></span></span></span></p><p style="margin-bottom:11.0px">&nbsp;</p><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'BT Curve', sans-serif">Looking for your chance to shine? </span></b></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">&nbsp;As a Senior you’ll play an integral part of the leadership team in store – coaching and guiding the team and supporting your manager with day to day operations.&nbsp; </span></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">&nbsp;</span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">This is a role for the problem-solvers, the step-up-to-the-challenge-ers; those who want to feel like their career matters. Being a Senior Retail Customer Advisor isn’t just a title, but a badge you wear with pride. You’ll be a force within your team, deputising and overseeing the store when the Manager and Assistant Manager aren’t there, making sure both your team and customers feel like champs. If you bring the energy, we’ll bring the rewards.&nbsp; </span></span></span></span></p><p>&nbsp;</p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">We understand that life never stands still, and like most roles within EE this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, can take a certain day off or can look after your family in an emergency. We'll consider all candidates, from those who can work full time to those that can only work part time or maybe even need a job share. If you're the right person for the role then we'll do what we can to support you.</span></span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'BT Curve', sans-serif">What you’ll do: </span></b></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">&nbsp;<span style="font-family:'BT Curve', sans-serif">• Bring the shop floor to life with your drive, motivation and enthusiasm&nbsp; </span></span></span></span></p><p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">•&nbsp; Wow customers with your technical knowledge and recommend the right products &nbsp;&nbsp;&nbsp;&nbsp;every time </span></span></span></p><p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">• Create an environment in which customers feel welcome and comfortable&nbsp; </span></span></span></p><p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">• Keep the store on top form when the Store Manager and Assistant Manager are out </span></span></span></p><p style="margin-bottom:11.0px">&nbsp;</p><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'BT Curve', sans-serif">You’ll definitely: </span></b></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">&nbsp;• Be able to show how you’ve worked to and exceeded sales targets or met deadlines </span></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">• Have experience of serving and delighting customers in a retail environment </span></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">• Enjoy being part of a team but possess the leadership skills to give guidance and mentorship </span></span></span></span></p><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">&nbsp; </span></span></span></p><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'BT Curve', sans-serif">You might even: </span></b></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b>&nbsp;</b><span style="font-family:'BT Curve', sans-serif">• Know what it feels like to work in a fast-paced, ever-changing environment </span></span></span></span></p><p><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">• Know a thing or two about the telecoms sector</span></span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'BT Curve', sans-serif">What’s in it for you?</span></b></span></span></span></p><ul><li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us</span></span></span></li><li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly</span></span></span></li><li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family</span></span></span></li><li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">Huge</span> <span style="font-family:'BT Curve', sans-serif">discounts of EE &amp; BT products including your Mobile and Broadband – saving you</span> <span style="font-family:'BT Curve', sans-serif">hundreds</span> <span style="font-family:'BT Curve', sans-serif">of</span> <span style="font-family:'BT Curve', sans-serif">pounds</span> <span style="font-family:'BT Curve', sans-serif">every year</span></span></span></li><li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want</span></span></span></li><li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">Season Ticket</span> <span style="font-family:'BT Curve', sans-serif">Travel Loan – Giving you the funds to</span> <span style="font-family:'BT Curve', sans-serif">pay for your travel</span> <span style="font-family:'BT Curve', sans-serif">to and from work up front, making a difference where it counts</span></span></span></li><li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">Volunteering days, so you can</span> <span style="font-family:'BT Curve', sans-serif">give back</span> <span style="font-family:'BT Curve', sans-serif">to your local community</span></span></span></li><li class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">Optional Private Healthcare and Dental, to protect you and your family</span></span></span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"></h2></div><div><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-family:'BT Curve', sans-serif">About EE </span></b></span></span></span></p><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">&nbsp;Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us. </span></span></span></span></p><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">&nbsp;At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. </span></span></span></span></p><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'BT Curve', sans-serif">&nbsp;We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.</span></span></span></span></p><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:10.5pt"><span><span><span style="font-family:'BT Curve', sans-serif"><span style="color:black"><span>#LI-Onsite</span></span></span></span></span></span></b></span></span></span></p></div></div></div></span></span>

EE

Senior Retail Advisor

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