<div><div><p>Pride yourself on being an excellent people person? Looking for a role where you can put these skills into practice, building relationships not only cross departmentally but across the globe with our international teams!&nbsp;</p></div><div><p>Are you a systems whizz? Able to pick up new processes with ease and manage multiple workstreams and deadlines.&nbsp;</p></div><div><p>If so, we have an opportunity for an <strong>International Office Support Manager</strong> to join our team at our Head Office (Basecamp).&nbsp;</p></div><div><p>As the International Office Support Manager, you will provide a first-class service and administrative support to the international Offices, ensuring all policy and procedural changes are communicated and supported. Building strong relationships with Country Managers and Office Managers, assisting in rolling out best practice across all offices.&nbsp;</p></div><div><p><strong>The Impact you will have in this role is:&nbsp;</strong></p></div><div><ul><li>International Director is supported with research and planning for new and existing markets</li><li>Country Managers meetings are regularly attended</li><li>Customer agreements and T&amp;C's are negotiated and maintained</li><li>Relationships and commercial agreements with distributors and commercial agents are proactively managed</li><li>Budgets and forecasts for non-EU customers and distributors are prepared</li><li>Daily activities are managed for customer orders, order input, communicating stock shortages &amp; advising of new delivery dates.</li><li>Customer complaints are recorded, and all issues are resolved to customers satisfaction. Trends are identified and action is taken to implement resolution.</li><li>Office contact plan is managed, and all offices requirements are supported to the highest standards</li><li>Logistics and carriers are worked with closely to ensure service levels are met and maintained.</li><li>The International Retail Merch team are supported with store set up</li><li>All employees have a meaningful and up to date Job description</li><li>Ongoing consistent robust performance management is undertaken, through employee engagement, ADR's and 1-1 sessions.</li><li>Attendance and performance are managed in line with company policy</li><li>An up-to-date performance and development plan for all team members is prepared, maintained and managed The team is offering continuous service and that all holidays/absences are covered</li><li>All daily business is completed on time in full. A high level of customer service is continually promoted</li><li>Team development is managed on all areas required. Training schedules for all team members are completed and maintained</li><li>Reinforce and act as an ambassador for the Regatta Company Values.</li><li>A meaningful Personal Development Plan is maintained</li><li>Steps are taken to constantly refresh understanding of best practice and knowledge of business performance</li><li>Areas where the business is not meeting your requirements is constantly challenged and communicated with relevant parties.</li><li>New entrants receive an appropriate induction, so they know exactly what is expected of them and are given the training and support required for them to do their job.</li><li>The 1 month, 3 month and 6-month probation sign-off is effectively managed to ensure that only great people join the permanent team.</li><li>Appropriate targets are set and monitored / efficiently and accuracy of work is managed to minimise errors.</li><li>Issues are identified and regular end-to-end process reviews are undertaken to strip out / reduce unnecessary / non-value-added process.</li><li>All processes are comprehensively documented and kept up to date</li><li>All Country Managers are provided with updated price lists as agreed with the Merchandising teams</li><li>Monthly, quarterly and annual KPI targets as agreed in the annual business planning process are delivered</li><li>Weekly and monthly reports are produced / provided to ensure the team are meeting the flywheel metrics, specifically under Relentless Customer Focus&nbsp;</li></ul></div></div><div><div><p>&nbsp;<br><strong>As our future International Office Support Manager you will have:&nbsp;</strong></p></div></div><div><div><ul><li>Computer literate with intermediate excel skills</li><li>Dynamics 365</li><li>Good understanding and knowledge of systems integrations</li><li>MI information and analysis</li><li>Strong data input and data analysis</li><li>Good communicator</li><li>Strong work ethic &amp; positive ‘can do’ attitude</li><li>Self-motivated</li><li>Excellent time management</li><li>Customer service experience &nbsp;</li><li>Ability to manage resources and workflow management</li><li>An additional language skill would be advantageous but not essential&nbsp;</li></ul></div><div><p><strong>We can offer you:&nbsp;</strong></p></div><div><ul><li><strong>Profit Share Bonus:</strong> Enjoy a discretionary bonus based on the company's success.</li><li><strong>Future-Proof Pension:</strong> Secure your retirement with our comprehensive pension plan.</li><li><strong>Exclusive Discounts:</strong> Get special discounts across all our brands.</li><li><strong>Perks at Your Fingertips:</strong> Access a variety of benefits through our company website.</li><li><strong>Loyalty Rewards:</strong> Earn an extra day off for every 3 years of service, up to 3 additional days.</li><li><strong>Family Support:</strong> Benefit from enhanced Maternity &amp; Paternity schemes after 2 years of service.</li><li><strong>Celebrate You:</strong> Take advantage of birthday hours to celebrate your special day.</li><li><strong>Wellness Walks:</strong> Join company walks to stay active and connect with colleagues.</li><li><strong>Inspiring Workspace:</strong> Work in a state-of-the-art Head Office environment.</li><li><strong>Volunteer Day:</strong> Enjoy a paid day off to give back to your community.</li><li><strong>Hassle-Free Parking:</strong> Free, secure on-site parking for all employees.</li><li><strong>Delicious Dining:</strong> Enjoy meals at our subsidized canteen, featuring Starbucks coffee.</li><li><strong>Cycle to Work:</strong> Save on travel with our cycle-to-work scheme.</li><li><strong>Fitness Perks:</strong> Access discounted gym memberships at various locations.</li><li><strong>Convenient Facilities:</strong> Freshen up with our on-site shower facilities, complete with hairdryers and straighteners.&nbsp;</li></ul></div></div><div><div><p><strong>Our Regatta Family:&nbsp;</strong></p></div><div><p>The Regatta Group supplies quality outdoor clothing and accessories through our 3 great brands - Regatta, Craghoppers and Dare2b - whether exploring the Amazon rainforest, walking your dog in the local park or cycling the Tour de France, we have what you need.&nbsp;</p></div><div><p>It’s a friendly, supportive family business – a place where bakers, dog walkers, book worms, students, parents, travellers, movie buffs, foodies, festival goers, musicians and more come together to create experiences our customers really appreciate.&nbsp;</p></div><div><p>The thing we all have in common, is that we share the same core values of Great Relationships and Entrepreneurial Spirit.&nbsp;</p></div><div><p><strong>Our investment in the environment:&nbsp;</strong></p></div></div><div><p>Sustainability is at the heart of everything we do, and you will have the opportunity to support our Group wide sustainability committee and put ideas into action and really make a difference to the world we live in!&nbsp;</p></div><div><p>Diversity, Equity, and Inclusion: At Regatta Group, we are committed to creating a diverse, inclusive, and welcoming workplace. We are an equal opportunities employer and encourage applications from all backgrounds. Should you require any reasonable adjustments during the recruitment process, we are happy to support you.&nbsp;</p></div><div><p>Take the leap—join us in making a difference, both for our team and the world around us!&nbsp;</p></div>