Supplier Onboarding Manager - Marketplace (34434)
Job description
<div class="earcuposdescription"><div class="earcuposdescriptionnote"><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span lang="en-GB">Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.</span></span></p><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;"> </p><p><span data-contrast="auto">We're looking for a </span><span data-contrast="auto"><span data-ccp-charstyle="Strong">Supplier Onboarding Manager</span></span><span data-contrast="auto"> to lead and optimise the end-to-end onboarding process for new sellers joining our Marketplace. This role ensures that vendors are successfully onboarded, compliant with platform standards, and fully equipped to trade.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p><p><span data-contrast="auto">You will be responsible for </span><span data-contrast="auto"><span data-ccp-charstyle="Strong">guiding suppliers through all onboarding steps</span></span><span data-contrast="auto"> — from documentation and compliance checks to platform setup and operational readiness. You'll also work closely with tech, commercial, legal, and operations teams to streamline processes, reduce onboarding time, and improve the vendor experience.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p><p><span data-contrast="auto">This is a hands-on, cross-functional role that requires attention to detail, strong coordination skills, and a continuous improvement mindset. You'll play a vital part in building the foundation that enables Marketplace growth at scale.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Role:</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Key Responsibilities:</strong></span></p><p aria-level="4"><em><span data-contrast="none"><span data-ccp-charstyle="Strong">Vendor Onboarding Process</span></span></em><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":40}"> </span></p><ul><li><span data-contrast="auto">Manage the end-to-end onboarding process for new suppliers, ensuring a smooth transition onto the marketplace</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Develop and maintain onboarding guidelines, checklists, and training materials</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Act as the main point of contact for new suppliers, providing guidance on platform functionality and operational steps</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><p aria-level="4"><em><span data-contrast="none"><span data-ccp-charstyle="Strong">Compliance & Documentation Management</span></span></em><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":40}"> </span></p><ul><li><span data-contrast="auto">Ensure all vendors meet marketplace requirements: product data accuracy, pricing compliance, and operational standards</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Collect and verify necessary legal, financial, and compliance documents</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Work closely with legal and finance teams to ensure contracts are processed correctly</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><p aria-level="4"><em><span data-contrast="none"><span data-ccp-charstyle="Strong">Process Optimisation & Automation</span></span></em><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":40}"> </span></p><ul><li><span data-contrast="auto">Identify bottlenecks in the onboarding process and implement efficiency improvements</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Collaborate with tech and operations to automate onboarding where possible</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Continuously improve the process based on feedback and evolving business needs</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><p aria-level="4"><em><span data-contrast="none"><span data-ccp-charstyle="Strong">Cross-Functional Coordination</span></span></em><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":40}"> </span></p><ul><li><span data-contrast="auto">Partner with Sales Acquisition Managers to ensure seamless handover from deal to onboarding</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Coordinate with customer support and operations to resolve onboarding issues and supplier queries</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><p aria-level="4"><em><span data-contrast="none"><span data-ccp-charstyle="Strong">Performance Tracking & Reporting</span></span></em><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":40}"> </span></p><ul><li><span data-contrast="auto">Track key metrics (e.g. time-to-launch, completion rates, vendor satisfaction)</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Identify onboarding pain points and provide actionable insights</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Share regular reporting to support internal visibility and process improvements</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Location:</strong></span></p><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">This role is based in London (or Nuneaton), and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices.</span></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Person:</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Key Requirements:</strong></span></p><ul><li><span data-contrast="auto">Experience in </span><span data-contrast="auto"><span data-ccp-charstyle="Strong">vendor onboarding, partner operations</span></span><span data-contrast="auto">, or similar cross-functional coordination roles</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Strong understanding of </span><span data-contrast="auto"><span data-ccp-charstyle="Strong">e-commerce or marketplace environments</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">High attention to detail, with a process-oriented mindset</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Ability to work across departments including </span><span data-contrast="auto"><span data-ccp-charstyle="Strong">legal, tech, operations, and commercial</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Familiarity with managing documentation, compliance, and internal workflows</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Strong communication and organisational skills</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Proactive, hands-on, and able to manage multiple onboarding streams simultaneously</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Comfortable using data to drive improvements and report on performance</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">What we offer:</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Our Benefits</strong> for this role include, but not limited to:</span></p><ul><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">H&B Employee Discount - 25%</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Bonus</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Pension company contribution</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">33 Days Holiday per year (Inclusive of bank holidays)</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Private Medical Care</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Exclusive benefits, free advice and savings from a range of retailers and providers</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Electric Car Scheme</span></li></ul><p><span style="font-size: 11pt;"><em><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B. </span><br></em></span></p></div></div><div class="earcuposdescription"><div class="earcu_posdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><em>Holland & Barrett </em><em>does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s). </em></span></span></p><p><em>#LI-Hybrid<br>#LI-CM1<br></em></p></div></div>
Supplier Onboarding Manager - Marketplace (34434)
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