<h2>About the role</h2><p>Booker.co.uk is the fastest growing business to business wholesale website in the UK, and takes customer orders that account for c.30% of Booker Group’s sales.&nbsp; The IS Web team look after all infrastructure and application software that run the Booker Group web sites &amp; apps, including the Booker.co.uk our B2B commerce web site, and also the content only consumer facing web sites operated for various divisions and brands within the Booker Group.&nbsp; The IS team work closely with the Booker Digital team to ensure the systems deliver a seamless end user online experience to our customers.</p><p>&nbsp;</p><p>The Technical Business Analyst works within the Booker IS department, and is responsible for delivering effective, secure and efficient systems in digital to help improve customer satisfaction and cash profit.&nbsp; The role sits within the Web projects team and is responsible for the delivery of projects and changes for our web sites and apps. &nbsp;The ideal candidate will have experience of developing digital systems and web technology in a fast paced, customer focussed business, and will be enthusiastic about delivering system enhancements, analysing bugs and data, and finding solutions to complex issues</p><h2>Main Responsibilities</h2><ul><li>Drive to succeed and deliver projects, and to transition smoothly into ongoing service management.</li><li>Excellent communication with technical and non-technical colleagues to ensure project requirements are captured and understood correctly.</li><li>Creating user stories and identifying business benefits.</li><li>Good technical documentation skills, reviewing/ writing technical documentation with development teams and specialists.</li><li>Strong analytical skills to diagnose and prioritise issues/ UI improvements, helping design resolutions, diligently testing fixes through to final deployment.</li><li>Strong problem-solving skills and the ability to negotiate with multiple stakeholders to find solutions for technical challenges.</li><li>Excellence in building positive relationships with business stakeholders.</li><li>Desire to learn, add value and drive progress by implementing best practice improvements in a customer focussed environment.</li><li>Natural facilitator, being able to bring people into conversations and workshops to ensure comprehensive collaboration.</li><li>Supporting the IS Manager to ensure the end delivery provides organisational value.</li><li>Excellent critical thinking skills and an open-minded mentality for new ideas.</li></ul><h2>You will need</h2><ul><li>Good practical experience of web technologies like HTML, XML, CSS, Bootstrap, JavaScript.</li><li>Experience of managing integrated e-commerce products (e.g., Sitecore Experience Commerce) incorporating Apps, modern website technologies and web development</li><li>Previous experience in APIs management and development</li><li>Strong understanding of data analysis, database management, and system integration.</li><li>Experience of using system performance tools such as Datadog is desirable.&nbsp;</li><li>Proven experience of using testing and issue management tools such as Jira.</li><li>Knowledge and understanding of web site analytics tools such as Google Analytics, Google Tag Manager, BigQuery and ContentSquare.</li><li>Good technical project management background with successful delivery of change programs to time, quality and budget within an agile development framework.</li><li>Experience with software development lifecycle (SDLC) methodologies, including Agile and Waterfall.</li><li>Good people management, with proven ability to effectively work with internal and external teams.</li><li>Service management skills with experience of successful troubleshooting issues and support provision.</li></ul><h2>What's in it for you</h2><p>At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:</p><ul><li>A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.</li><li>After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&amp;F purchases.</li><li>10% off pay monthly &amp; SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.</li><li>Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.</li><li>Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.</li><li>50% off health checks at Tesco Pharmacy.</li><li>Exclusive access to discounted RAC breakdown cover rates</li><li>An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.</li><li>After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.</li><li>Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.</li><li>Life Assurance - You are covered for death in service life cover of up to three times annual pay</li><li>Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.</li><li>A great holiday package</li></ul><p class="flex justify-end my-8"><a class="btn flex items-center bg-orange w-full md:w-1/2 md:p-5 text-left text-xl" href="https://applybookercareers.com/members/?j=24599" target="_blank">Apply now <span class="text-4xl font-light grow text-right">&gt;</span></a></p>