<div class="earcuposdescription"><div class="earcuposdescriptionnote"><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span lang="en-GB">Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.</span></span></p><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;">&nbsp;</p><p style="margin: 0in; font-family: Calibri; font-size: 10.0pt;"><span style="font-size: 11pt; font-family: 'open sans', sans-serif;">We have a fantastic opportunity to join us as an eCommerce Manager at Holland &amp; Barrett. The eCommerce Manager is responsible for driving growth and performance across your category areas both on the website and app for the UK and Ireland.</span></p><p><span style="font-size: 11pt; font-family: 'open sans', sans-serif;">You are a primary point of contact for your commercial category teams, where you will work with them to shape and deliver digital category strategies that are aligned with the business category strategies.</span></p><p><span style="font-size: 11pt; font-family: 'open sans', sans-serif;">This is a highly visible role where you will regularly be collaborating with a range of stakeholders across Digital, Commercial, Tech, Retail Operations, Marketing, and Finance and ensuring alignment for all plans to drive performance and experience</span></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Role:</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Key&nbsp;Responsibilities:</strong></span></p><p><span style="font-size: 11pt;">E-commerce Strategy &amp; Execution</span></p><ul><li style="font-size: 11pt;"><span style="font-size: 11pt;">Develop and implement comprehensive category strategies to achieve and exceed revenue and profitability targets. Analyse market trends, customer behaviour, and competitive landscape to identify growth opportunities</span></li></ul><p><span style="font-size: 11pt;">Marketplace Management</span></p><ul><li style="font-size: 11pt;"><span style="font-size: 11pt;">Identify opportunities to build out new ranges on our new in-house Marketplace platform. Be accountable for product listing optimisation, pricing, advertising, and inventory management</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Manage relationships with marketplace vendors to leverage promotional opportunities, advertising opportunities, maximise stock and resolve issues</span></li></ul><p><span style="font-size: 11pt;">Performance Optimisation and Analysis</span></p><ul><li style="font-size: 11pt;"><span style="font-size: 11pt;">Constantly monitor key performance indicators (KPIs), including traffic, conversion rates, average order value, and customer growth</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Use data-driven insights to identify and implement continuous improvements to site and category performance and marketplace operations</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Collaborate with marketing and creative teams to drive compelling cmpaigns and promotions across channels</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Lead on key financial reporting and provide updates on core actions being taken across your areas on a weekly, monthly, and quarterly basis.</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Attending the key range review meetings for your category and support with insights and build top class launch plans</span></li></ul><p><span style="font-size: 11pt;">Collaboration</span></p><ul><li style="font-size: 11pt;"><span style="font-size: 11pt;">Work closely with the commercial and digital teams to develop new opportunities and execute the category strategies</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Collaborate with a wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences</span></li></ul><p><span style="font-size: 11pt;">Inventory &amp; Supply Chain Coordination</span></p><ul><li style="font-size: 11pt;"><span style="font-size: 11pt;">Work closely with supply chain planning and logistics teams to ensure accurate inventory levels across all sales channels</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Forecast demand for and coordinate replenishment strategies to minimise stockouts and build opportunities to sell through excess inventory</span></li></ul><p><span style="font-size: 11pt;">Listing Management</span></p><ul><li style="font-size: 11pt;"><span style="font-size: 11pt;">Continuously monitor the NPD pipeline and add new ranges to the website in timely manner</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Ensure all data being providing is optimised for the website and customer and enhance where necessary</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Have robust processes for managing end of life products to ensure they are removed at the appropriate point and any redirects applied</span></li></ul><p><span style="font-size: 11pt;">Promotional Activity &amp; Planning</span></p><ul><li style="font-size: 11pt;"><span style="font-size: 11pt;">Briefing onsite assets to support your category performance across each promotional period, working with the activity planning team to ensure these are briefed within the timeframes set, taking into account key commercial, NPD, and campaign focus areas</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Implement on-site promotional activity and promotional changeovers and ensure a quality control process</span></li></ul><p><span style="font-size: 11pt;">Customer Experience</span></p><ul><li style="font-size: 11pt;"><span style="font-size: 11pt;">Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decisions</span></li><li style="font-size: 11pt;"><span style="font-size: 11pt;">Oversee the resolution of customer inquiries and issues related to ecommerce and marketplace transactions</span></li></ul><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Location:</strong></span></p><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">This role can be based in Nuneaton or London, and occasionally required to travel to any other location of H&amp;B. We&nbsp;support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the office.<strong><br></strong></span></p></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">The Person:</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Key Requirements:</strong>&nbsp;</span></p><ul><li><strong>E-commerce Knowledge</strong> - Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles</li><li><strong>Analytics and Reporting Tools</strong> - Proficiency in using digital analytics platforms (e.g., Google Analytics, Tableau, Metabase, Content Square) to measure performance metrics</li><li><strong>Content and Platform Management</strong> - Knowledge of content management systems (CMS) and merchandising tools to drive website and app performance</li><li><strong>Market Trends and Competitor Analysis</strong> - Expertise in monitoring market trends and competitive activities, translating insights into actionable strategies to maintain market leadership</li><li><strong>Direct to consumer (D2C)</strong> – Clear track record of driving growth and performance within a D2C environment</li><li><strong>Revenue Growth and Innovation - </strong>Track record of identifying and quickly implementing revenue-driving opportunities, such as new promotional tactics, range expansion, and building partnership opportunities</li><li><strong>Performance Optimisation - </strong>Hands-on experience using analytics tools to evaluate performance and implement data-driven improvements.</li><li><strong>Data Analysis and Problem-Solving - </strong>Ability to analyse complex data sets to identify trends, address challenges, and continuously offer new solutions</li><li><strong>Collaboration and Stakeholder Management - </strong>Excellent communication and interpersonal skills for effective collaboration with internal teams and external partners.</li></ul></div></div><div class="earcuposdescription"><div class="earcuposdescriptiontitle">What we offer:</div><div class="earcuposdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><strong>Our Benefits</strong>&nbsp;for this role include, but not limited to:</span></p><ul><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">H&amp;B Employee Discount - 25%</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Bonus</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Pension company&nbsp;contribution</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">33 Days Holiday per year (Inclusive of bank holidays)</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Private Medical Care</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Exclusive&nbsp;benefits, free advice and savings from a range of retailers and providers</span></li><li style="font-size: 11pt;"><span style="font-family: 'open sans', sans-serif; font-size: 11pt;">Electric Car Scheme</span></li></ul><p><span style="font-size: 11pt;"><em><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr">We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&amp;B.&nbsp;</span><br></em></span></p></div></div><div class="earcuposdescription"><div class="earcu_posdescriptionnote"><p><span style="font-family: 'open sans', sans-serif; font-size: 11pt;"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><em>Holland &amp; Barrett </em><em>does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland &amp; Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).&nbsp;</em></span></span></p><p><em>&nbsp;&nbsp;#LI-Hybrid<br>#LI-CM1<br></em></p></div></div>